Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
Brown & BrownVerified company
Remote, United States
Pay
$19/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, United States
Open to people in the United States
EnglishMid level
About the role
A full-time customer service representative role handling phone, chat, and email inquiries about insurance policies, claims, billing, and coverage changes. It requires at least two years of high-volume call center or customer service experience and is listed as remote in the United States at $19 per hour.
What you'll do
- Respond to customer inquiries via phone, chat, and email
- Assist with policy interpretation, claims, and billing matters
- Review and interpret insurance policy terms
- Explain policy details and confirm customer understanding
- Handle coverage changes, cancellations, and customer concerns
- Identify customer needs and provide solutions
- Investigate and resolve issues using available resources
What you'll need
- High school diploma or equivalent
- Associate degree or higher preferred
- Minimum 2 years call center or customer service experience
- Experience in a high-volume environment with performance metrics
- Strong attention to detail
- Proficiency in Microsoft Office Suite
- Ability to navigate multiple systems simultaneously
- Excellent verbal and written communication skills
Skills
Phone, chat, and email supportInsurance policy interpretationClaims and billing inquiriesMicrosoft Office SuiteMulti-system navigationProblem-solvingAttention to detailTyping 40–50 WPM
Benefits
Health insurancePaid time off401kESPPTuition reimbursementStudent loan assistanceMental health supportPreferred partner discounts
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.