Taking applicationsVoice Support·Posted 8d ago
Supervisor Customer Service (Real Estate)
On-site — Nasr City, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Nasr City, Cairo, Egypt
EnglishMid level
About the role
Supervises a real estate customer service team in Nasr City, Cairo, handling escalations, policies, and cross-department coordination. Requires prior customer service supervisor experience specifically in real estate and proficiency with CRM systems.
What you'll do
- Lead, mentor, and supervise the customer service team
- Handle escalated customer inquiries, complaints, and requests
- Develop and implement customer service policies and standards
- Coordinate with sales, operations, and other departments
- Monitor team performance and analyze service metrics
- Generate regular progress reports
- Maintain relationships with property owners and buyers
What you'll need
- Bachelor’s degree in a relevant field
- Proven experience as a Customer Service Supervisor in real estate
- Excellent communication skills
- Problem-solving skills
- Leadership skills
- Proficient in CRM systems
- Proficient in MS Office applications
Skills
Customer service leadershipEscalation handlingPolicy developmentCRM systemsMS OfficePerformance monitoringReportingCross-department coordination
About MG Developments
MG Developments (Metawee Group) was established in Egypt in 1998 and specializes in real-estate investment and touristic development. It runs an in-house call center and customer-service team in Nasr City.
Real Estate101-500 employeesHQ: Nasr City, Cairo, Egypt
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