Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (India)
Wing AssistantVerified company
New Delhi, India
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
New Delhi, India
EnglishMid level
About the role
Remote customer service role handling inbound and outbound calls, resolving customer concerns, and maintaining customer records. It requires living in India, at least one year of customer service experience, and availability during US work hours on a graveyard shift.
What you'll do
- Manage inbound and outbound calls
- Resolve customer concerns
- Build customer relationships
- Ensure customer satisfaction
- Keep records of customer interactions
- Follow communication procedures and policies
- Engage customers
- Ad hoc tasks
What you'll need
- Located in India
- At least 1 year customer service experience
- English communication at B2 level or above
- Phone, email, and instant messaging skills
- Tech savvy with CRM and VoIP
- MS Office and spreadsheets
- Google Calendar and scheduling
- Able to work a graveyard shift
Skills
Customer serviceInbound and outbound callsCRMVoIPMS OfficeGoogle CalendarWritten and verbal EnglishTime management
Benefits
Performance bonusPaid trainingCareer growthRemote workJob securityUpskilling opportunitiesHoliday & overtime paySupportive team
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