3P Seller Support, External Fulfillment ‑ Easy Ship
AmazonVerified company
Cuautitlán Izcalli, Mexico, MEX
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cuautitlán Izcalli, Mexico, MEX
About the role
Amazon's Easy Ship program seeks a back-end seller support specialist in Mexico City to monitor seller operations, resolve incidents, and coordinate with carriers. The role is on-site with a Monday-Friday 08:00-18:00 schedule and requires a quantitative/technical bachelor's degree plus Excel experience.
What you'll do
- Monitor performance of assigned sites
- Analyze data and present actionable insights
- Act as point of contact between Amazon and sellers
- Train and guide seller operations
- Identify root causes of operational issues
- Create and follow operational indicators
- Coordinate with carriers to optimize package pickup
- Lead continuous improvement projects
What you'll need
- Bachelor's degree in a quantitative/technical field
- Experience with Excel
- SQL experience preferred
- Comfortable with local travel in Mexico City
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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