Customer Service Representative (San Jose)

Concentrix is hiring a customer service representative in San Jose, Costa Rica to handle inbound and outbound calls or internet inquiries and resolve routine customer issues. The role requires a high school diploma, customer-service orientation, and willingness to rotate shifts; no pay or benefits are stated.

• Handle inbound calls
• Handle outbound calls
• Respond to customer inquiries online
• Clarify customer requirements
• Resolve routine customer problems
• Greet customers professionally
• Document account information
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.