Customer Service Officer
CFI Financial GroupVerified company
On-site — Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
This is an on-site customer service officer role in Alexandria, Egypt, handling client inquiries by phone, email, live chat, social media and other channels for an online trading provider. It requires a business administration degree, with limited prior experience and CRM familiarity listed as a plus.
What you'll do
- Respond promptly to client inquiries via phone, email, live chat, social media and other channels
- Provide accurate information about products, services and trading platforms
- Assist clients with account setup, funding, withdrawals and technical issues
- Guide clients through trading processes and explain trading concepts
- Resolve client complaints and strive for first-call resolution
- Escalate complex or unresolved issues to higher-level support or management
- Maintain detailed records of customer interactions in the CRM system
- Collaborate internally and report client inquiry trends to improve products and services
What you'll need
- Bachelor degree in Business Administration
- Limited previous experience in the field is a plus
- Proficiency in CRM or other systems is a plus
- Good written and verbal communication skills
- Detail-oriented
- Analytical skills
- Ethical standards
Skills
Benefits
About CFI Financial Group
CFI Financial Group is MENA's leading online trading broker with over 25 years of experience, boasting the highest number of regulated entities and regional offices, including key locations such as London, Dubai, Larnaca, Beirut, Amman, and Cairo. Specializing in online trading services across equities, currencies, and commodities, CFI offers highly competitive trading conditions, including zero-pip spreads and no commission fees.
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