Advisor I, Customer Service ‑ Japanese

Entry-level customer service advisor role at Concentrix in Ho Chi Minh for Japanese speakers, handling inbound and outbound calls plus internet customer inquiries. The job focuses on resolving routine product or service problems, meeting KPIs, documenting customer accounts, and offering additional products or services.

• Handle inbound calls, outbound calls, or internet customer inquiries
• Clarify customer requirements and provide appropriate resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Prepare complete and accurate work and notate accounts
• Track, document, and retrieve information in call tracking database
• Offer additional products and/or services
• Refer customer inquiries to published materials, secondary sources, or senior staff

• Japanese language
• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.