Customer Service ‑ Ukrainian
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kagithane, Türkiye
About the role
Customer service advisor handling inbound and outbound calls and internet inquiries, resolving routine product or service issues and meeting KPIs. The role requires Ukrainian and is listed as a full-time position based in Kagithane, Türkiye, with rotating shifts as needed.
What you'll do
- Handle inbound and outbound calls
- Respond to customer inquiries via internet
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements
- Document and track information in call database
- Offer additional products/services
- Improve customer satisfaction
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Ukrainian language
- Strong computer navigation and PC knowledge
- Written and verbal communication
- Attention to detail
- Multi-tasking
- Ability to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.