Customer Service Advisor ‑ Arabic Speaker ‑ Abudhabi

Customer service advisor role handling inbound and outbound calls and online customer inquiries for client products in Abu Dhabi. It is an entry-level, full-time position requiring Arabic and offering rotating shifts.

• Handle inbound and outbound customer calls
• Resolve routine customer problems
• Clarify customer requirements
• Greet customers professionally
• Document and notate customer accounts
• Offer additional products or services
• Track and retrieve information in call tracking database
• Refer inquiries to published materials or senior staff

• Arabic speaker
• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Ability to multitask and adapt to changes
• Attention to detail
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.