Taking applicationsVoice Support·Posted 14h ago
Customer Experience Representative ‑ English speaker
BrevoVerified company
Paris, France
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Paris, France
EnglishEntry level
About the role
A full-time Customer Experience Representative role at Brevo, supporting clients by email and phone and resolving tickets and technical issues. It requires fluent English and some customer support or retention experience, with a remote-friendly setup and Paris office benefits.
What you'll do
- Resolve client tickets via email and phone
- Address client questions and problems
- Handle challenging customers and escalate complex issues
- Report and resolve system and operational issues
- Grow client relations and identify bugs with the tech team
- Master emailing best practices and Brevo tools
- Learn email marketing technical aspects like DNS and API
What you'll need
- Native English speaker
- Fluent in English
- Customer focused
- First experience in customer management focused on retention
- Experience in Customer Success, Customer Service or Customer Support
- Email marketing familiarity is a plus
- SaaS experience is a plus
Skills
Email and phone supportCustomer retentionEmail marketingTechnical troubleshootingDNS and API basicsSaaS supportClient relationsTicket management
Benefits
Health insurancePaid time offRemote-friendlyHome workspace budgetRelocation assistanceMeal vouchersTransport reimbursementEnglish classes and Udemy access
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