Megamall Customer Care Specialist iRecruit Engage 2026

An entry-level call center role handling inbound and outbound customer calls and internet inquiries, resolving routine product and service problems while meeting contractual KPIs. It is based at the Megamall site in Mandaluyong City, Philippines, and requires willingness to rotate shifts.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide resolutions using decision-support tools
• Meet contractual KPI targets
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in the call tracking database
• Offer additional products and services
• Participate in activities to improve customer satisfaction and business performance

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Dependable with strong attention to detail
• Ability to work as a team member and independently
• Tolerance for repetitive, high-production work
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.