Taking applicationsVoice Support·Posted 10d ago
Client Success Manager
Maven Clinic
USA
Pay
$51–$57.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A full-time Client Success Manager role at Maven Clinic, based in the USA, owning employer client relationships and driving retention, engagement, and expansion. It focuses on strategic account management, renewal health, and cross-functional work with Sales, Renewals, Product, and Analytics.
What you'll do
- Support employer client success and satisfaction
- Build account plans and track renewal milestones
- Monitor client health and flag risks
- Identify client expansion opportunities
- Partner with Sales and Renewals teams
- Support enrollment and engagement initiatives
- Participate in Quarterly Business Reviews
- Manage client inquiries, issues, and escalations
What you'll need
- 5+ years in account management, customer success, or client services
- Experience in digital health, healthcare, benefits, or SaaS
- Experience with enterprise employer clients through channel/payer partners
- Demonstrated ability to manage client relationships
- Contribution to commercial outcomes
Skills
Account managementCustomer successClient servicesDigital health/healthcare/benefits/SaaSRelationship managementData analysisBusiness acumenCross-functional collaboration
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