Customer Service Advisors ‑ Cotonou ‑ French

This is a full-time customer advisor role in Cotonou, Benin, handling inbound calls, emails, letters and some social media contacts. It requires fluent French and offers initial and ongoing training, a transport allowance and a performance bonus.

• Support prospects and customers with problem resolution or information
• Promote brand image and develop customer satisfaction
• Manage complaints efficiently
• Handle inbound calls, emails, letters and potentially social media interactions

• Perfect command of written and spoken French
• Excellent communication sense
• Organized and autonomous
• Positive attitude
• Master digital tools
• Natural curiosity to adopt new technologies

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.