Customer Service Advisor ‑ Iloilo XTRA 2026

A full-time customer service advisor role handling inbound and outbound calls or internet contacts to resolve routine customer product and service issues. It is based in Iloilo City, Philippines, and requires a high school diploma with some relevant experience preferred.

• Handle inbound and outbound calls or internet contacts
• Resolve routine customer product or service problems
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Document accounts accurately
• Offer additional products or services
• Track and retrieve information in a call tracking database
• Refer customer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• PC knowledge and computer navigation skills
• Ability to communicate in writing and verbally
• Dependable with attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.