Customer Success Specialist
Hire HangarVerified company
South Africa, Colombia, Chile, Peru +4 more
Pay
Not listed
Job type
Contract · Remote
Hours
US hours
Location
South Africa, Colombia, Chile, Peru +4 more
About the role
Customer Success Specialist role leading client relationships from onboarding through renewal, with U.S. Eastern Time hours. It is remote and listed for South Africa, Colombia, Chile, Peru and four more countries, requiring hands-on Zapier or Make experience.
What you'll do
- Onboard new clients with kickoff calls and milestone planning
- Manage timelines and automate task flows using Zapier or Make
- Communicate proactively with clients and internal teams
- Troubleshoot issues and keep delivery running smoothly
- Support renewals by delivering a strong client experience
What you'll need
- Experience managing client relationships
- Hands-on experience with Zapier or Make
- Strong communication skills
- Confidence leading calls over Zoom
- Comfortable managing timelines, workflows, and CRM systems
- Calm, proactive, and highly organized
- B2B environment familiarity is a bonus
Skills
Benefits
About Hire Hangar
Hire Hangar connects remote talent with vetted, fast-growing companies (mostly US-based) for long-term roles in customer service, technical support, sales and operations. It hires contractors across Latin America, Africa (including Egypt, Morocco and South Africa) and the Philippines. Every application includes a short recorded video, which is the first step of the interview process.
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