Taking applicationsVoice Support·Posted 3d ago
Technical Solutions Consultant ‑ Americas
Ashby
USA
Pay
$72–$107.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A post-sales technical solutions consultant role in Ashby's Customer Success organization, supporting complex SaaS integrations such as IAM, workplace integrations, and custom APIs. It combines customer-facing consulting and hands-on configuration with documentation and enablement work.
What you'll do
- Serve as post-sales technical SME on complex integrations
- Lead customer-facing technical engagements
- Collaborate with Product on technical pain points
- Enable Technical Support on break/fix issues
- Execute solutions from pre-sales conversations
- Translate technical solutions into documentation and playbooks
What you'll need
- Prior Solutions Consultant, Sales Engineer, Technical Implementation, or Product Manager experience
- Experience with a complex SaaS product
- Ability to distill complex concepts for varied stakeholders
- Comfort with live customer interaction
- Resourceful in ambiguity
- Care about product quality and consistency
Skills
Technical generalistM365 configurationsGoogle Workspace configurationsAPI-driven integrationsIAMComplex SaaS productsCustomer-facing consultingDocumentation and enablement
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