Taking applicationsVoice Support·Posted 14h ago
Loan Origination Customer Support
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishMid level
About the role
Customer support role for a credit card company, handling applicant and cardholder queries through ZenDesk and other tools. It requires prior US loan or mortgage account experience and residency in the Philippines, with US Pacific time hours.
What you'll do
- Respond to customer queries via ZenDesk or other support tools
- Document and log issues, compliments, and complaints
- Guide customers through the application flow
- Track customer experiences across online and offline channels
- Use logs, dashboards, and CRM systems
What you'll need
- At least 2 years handling US Loan or Mortgage accounts with loan origination or underwriting tasks
- Experience in customer-facing loan or mortgage roles
- Fluency, clarity, and good diction in English
- Proficiency with ZenDesk, task management tools, Google Drive, and email
- Bachelor's Degree or comparable financial services experience
- Must presently reside in the Philippines
- Flexibility to work US Pacific time 9 AM to 6 AM with a 1-hour break
- Detail-oriented with strong organizational and time management skills
Skills
ZenDeskLoan originationUnderwritingWritten communicationProblem-solvingCRM systemsGoogle DriveTime management
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