Customer Service Agents ‑ Semi‑Bilingual ‑ Mérida
ConcentrixVerified company
Merida, Mexico
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Merida, Mexico
About the role
Customer service advisor handling inbound and outbound calls plus internet contacts to resolve routine customer product or service issues. The role is based in Mérida, Mexico, requires intermediate to advanced English, and offers monthly performance incentives and career development paths.
What you'll do
- Handle inbound calls
- Handle outbound calls
- Respond to customers via the internet
- Provide customer service support
- Resolve routine customer problems regarding products or services
- Maintain a pleasant and professional tone
What you'll need
- Intermediate to Advanced English level
- High School diploma or equivalent
- 6 months minimum call center customer service experience desired
- Ability to work under constant changes
- Strong computer navigation skills and PC knowledge
- Shift rotation capability as needed
- Ability to multitask
- Ability to work as a team member and independently
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.