Taking applicationsVoice Support·Posted 15h ago
Selling Partner Support Associate — Korean Speaker, Selling Partner Support
AmazonVerified company
PHL, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
PHL, Philippines
EnglishKoreanEntry level
About the role
Provides phone, chat and email support to Amazon Selling Partners as a Korean-speaking support associate in a contact center. Requires fluency in English and Korean and flexibility for rotational shifts including nights, weekends and holidays.
What you'll do
- Resolve complex Selling Partner queries
- Handle phone, chat and email cases
- Meet service level agreements
- Build trust and rapport with Selling Partners
- Navigate multiple communication channels
- Maintain confidentiality and data security
- Contribute to process improvements
- Foster a positive team environment
What you'll need
- Completed or currently enrolled in a Bachelor's degree
- Fluent in English
- Fluent in Korean
- Strong written and verbal communication
- Experience with Windows and Office Suites
- Ability to work flexible rotational shifts including weekends, nights and holidays
Skills
Customer serviceCritical thinkingDecision-makingWritten and verbal communicationActive listeningConfidentiality and data securityWindows and Office SuiteData interpretation
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
E-commerce / Technology10001+ employeesHQ: Seattle, WA, United States
More about Amazon Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.