Customer Service Advisor ‑ Iloilo Events 2026

Inbound and outbound phone, and internet-based customer support role in Iloilo City, Philippines, handling routine product questions and complaints against contractual KPIs. It is an entry-level, on-site full-time post requiring a high school diploma, with rotating shifts and some upselling of additional products.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems regarding client products or services
• Meet contractual KPI targets
• Clarify customer requirements using decision-support tools
• Greet customers courteously and build rapport
• Maintain basic knowledge of client products
• Document and retrieve information in call tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills
• Ability to work rotating shifts
• Tolerance for repetitive, high-production work
• Works well in a team and independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.