Taking applicationsVoice Support·Posted 8d ago
Customer Service Executive
BLS InternationalVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Cairo, Egypt
ArabicEnglishFrenchMid level
About the role
A full-time customer service executive role at a visa and consular services company in Cairo, handling inbound calls, resolving customer issues, and upselling products. It requires at least two years of call centre experience and fluency in Arabic with either English or French, on a fixed morning shift with two weekly days off.
What you'll do
- Answer calls professionally with product and service information
- Identify upsell and cross-sell opportunities
- Support the supervisor in handling important client complaints
- Use computer systems to track, gather information and troubleshoot issues
- Meet productivity standards and goals while maintaining service quality
What you'll need
- Minimum 2 years of call center experience
- English/Arabic or French/Arabic speaker
- Available for the morning shift
- Based in Cairo, Egypt (on-site)
Skills
Sales skillsCall centre operationsOral and written communicationResults-orientedPunctualityIntegrity
Benefits
Fixed 2 days off per week
About BLS International
BLS International Services Ltd. is a globally trusted, tech-enabled service partner for governments and citizens, with a legacy spanning two decades.
Outsourcing / Government Services10001+ employeesHQ: New Delhi, India
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