Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist (Remote)
Bulgaria
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Bulgaria
EnglishSenior level
About the role
Remote customer support role for a US software company building a local team in Bulgaria, focused on complex chat inquiries and technical troubleshooting. It requires strong English communication, 5+ years of support experience preferred, and familiarity with Intercom and Jira.
What you'll do
- Provide exceptional customer support via chat
- Diagnose and troubleshoot customer issues
- Escalate issues to Customer Success, Product, and Engineering
- File Jira tickets for technical issues
- Act as customer point of contact through resolution
- Collaborate with cross-functional teams
- Create and maintain Help Center articles
- Identify common issues and suggest improvements
What you'll need
- 5+ years customer support experience preferred
- SaaS or tech industry experience preferred
- Professional English communication skills
- Familiarity with chat platforms and ticketing systems, ideally Intercom and Jira
- Ability to multitask multiple chat interactions
- Proactive problem-solving and escalation handling
- Excellent time management and organization
- Authorized to work in the relevant region and pass a background check
Skills
Chat supportIntercomJiraTechnical troubleshootingEscalation handlingWritten and verbal communicationMultitaskingAI support tools
Benefits
Excellent remuneration packageCareer growthRemote work
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