Customer Service Advisor ‑ Baguio XP 2025

A customer service advisor role at Concentrix handling inbound and outbound calls plus internet contacts to resolve routine product and service questions. The job is based at the Baguio City, Philippines site and requires rotating shifts, with a high school diploma and some relevant experience preferred.

• Handle inbound calls, outbound calls, and internet contacts
• Clarify customer requirements and provide resolutions
• Meet contractual KPIs
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and services
• Refer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills
• Ability to rotate shifts as needed
• Ability to work in a fast-paced, high production environment
• Team player and able to work independently

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.