Customer Service Advisor ‑ Baguio XTRA 2025
ConcentrixVerified company
Baguio City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Baguio City, Philippines
About the role
A full-time customer service advisor role in Baguio City, Philippines, handling inbound and outbound calls plus internet inquiries to resolve routine product and service problems. It is an entry-level position that requires a high school diploma, offers additional product recommendations to customers, and requires rotating shifts.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Clarify customer requirements and provide resolutions using decision-support tools
- Meet contractual KPIs for service delivery
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and notate accounts accurately
- Track and retrieve information in call tracking database
- Offer additional products and/or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking and adapting to change
- Tolerance for repetitive, high-production work
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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