Taking applicationsVoice Support·Posted 6d ago
Customer Care Specialist ‑ De‑escalation (Remote)
Simplyright GmbH
Monheim am Rhein
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Monheim am Rhein
Open to people in the United States
GermanEntry level
About the role
A remote customer care role focused only on dissatisfied customers, handling callbacks, de-escalation, refunds and cancellations, and documenting cases in Zendesk. It stands out for being open to candidates anywhere in the world, requiring good German but not perfect German, and offering full-time or part-time work during German business hours.
What you'll do
- Handle dissatisfied customers exclusively
- Call back customers with complaints
- Calm tense conversations
- Find fair solutions with customers
- Clarify subscription, cancellation, refund or debt collection questions internally
- Document every case in Zendesk
- Reply to customers by email
What you'll need
- Good German for phone calls
- Empathy and patience
- Stay calm when calls get loud
- Reliable and keeps promises
- Customer service, complaint management or call center experience ideal
- Career changers with the right instinct welcome
- Available during German business hours Mon–Fri
- Quiet workplace, stable internet, PC/laptop and headset
Skills
EmpathyPatienceDe-escalationGerman phone communicationReliabilityZendesk documentationEmail supportComplaint management
Benefits
100% remote from anywhere in the worldFull-time or part-timeStarting immediatelyThorough onboardingShort paths to team and managementMeaningful work helping stressed people
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