Taking applicationsVoice Support·Posted 6d ago
Onboarding Coach ‑ Guest Experience ‑ LATAM
Cloudbeds
LATAM
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
LATAM
EnglishMid level
About the role
Cloudbeds is hiring an Onboarding Coach to train hotel clients on its Guest Experience and Marketing platform, managing onboarding through video, phone, and email. The role is remote but limited to LATAM and asks for hospitality or SaaS customer-facing experience.
What you'll do
- Train clients on the Cloudbeds platform
- Manage the Guest Experience and Marketing onboarding journey via video, phone, and email
- Partner with Sales and Product on onboarding feedback and improvements
- Maintain accurate customer activity records in Salesforce
- Build and contribute to the knowledge base and training materials
- Drive product adoption, retention, and customer loyalty
- Translate AI-driven Revenue Intelligence concepts into practical business terms
- Personalize client communications throughout onboarding
What you'll need
- 3+ years of 5-star hospitality experience in Front Office or Revenue Manager roles, or 3+ years of relevant SaaS customer-facing experience
- Deep expertise in Guest Experience communications
- Ability to translate complex AI-driven concepts into clear business terms
- Exceptional communication with empathy and customer focus
- Ability to communicate product offerings and synthesize customer feedback
- Must be located in LATAM
Skills
Hospitality operationsGuest Experience communicationsSaaS customer onboardingProduct trainingSalesforceAI toolingCustomer relationship managementEmpathetic communication
Benefits
Fully remote team
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