Taking applicationsVoice Support·Posted 14h ago
(fluent English & French) Customer Support Consultant (Remote)
SupportYourAppVerified company
South Africa, Morocco, Tunisia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
South Africa, Morocco, Tunisia
EnglishFrenchEntry level
About the role
This is a remote customer support consultant role handling emails, chats and calls for a global support-as-a-service company. It requires fluent French and English plus 6–12 months of customer support experience, with a flexible schedule and compensation in USD.
What you'll do
- Deliver customer support via emails, chats and calls
- Follow internal procedures and SOPs
- Collaborate with internal teams to resolve issues
- Handle sensitive customer data securely
- Apply customer happiness practices
- Maintain understanding of client solutions and meet KPIs
- Communicate with developers and cross-functional specialists
What you'll need
- Fluency in French and English (C1 or higher), spoken and written
- At least 6-12 months of customer support experience
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer with at least 8GB RAM
- Stable internet connection of at least 50 Mbps download and 40 Mbps upload
Skills
Customer supportFrenchEnglishAnalytical thinkingResearchCommunicationData securityKPI management
Benefits
Flexible hoursRemote workPaid in USDReferral bonusHealth policySelf-development opportunitiesNo time-tracking requirements
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