Taking applicationsVoice Support·Posted 14h ago
Enterprise Support Specialist ‑ EMEA (German speaking)
CanvaVerified company
London, United Kingdom
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
London, United Kingdom
EnglishGermanMid level
About the role
An Enterprise Support Specialist role at Canva resolving support tickets for strategic enterprise customers and working with Sales and Success teams. It requires fluent German and English and covers account administration, platform configuration, and technical troubleshooting.
What you'll do
- Manage and prioritise Enterprise support tickets
- Troubleshoot and resolve standard support issues
- Support Admins through scheduled calls
- Partner with Sales and CSM teams
- Apply knowledge of Canva enterprise features
- Contribute to Strategic Pod Support program
- Document updates and share ticket trends
What you'll need
- Fluent in German and English
- Strong problem-solving and communication
- Customer-first mindset
- Troubleshoot technical and account issues
- Knowledge of SSO, SCIM, content management
- Prioritise multiple tasks
- Collaborate cross-functionally
- Detail-oriented and organised
Skills
Technical troubleshootingAccount administrationSSO/SCIMBrand KitUser managementCase managementCustomer communicationCross-functional collaboration
Benefits
Equity packagesInclusive parental leaveVibe & Thrive allowanceFlexible leave options
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