Customer Service Advisor – Spanish Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer service advisor role based on-site in Cairo handling inbound and outbound calls, chats, and emails for client products and services. It requires Spanish and English, a high school diploma, and rotating shifts, with medical/social insurance and a fast promotion track offered.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Resolve routine customer product/service issues
- Process orders and troubleshoot inquiries
- Meet contractual KPIs
- Document account notes accurately
- Identify upsell opportunities
- Build product and service knowledge
- Collaborate with team to meet performance goals
What you'll need
- Spanish and English, written and verbal
- High school diploma
- Excellent customer engagement skills
- Comfortable in a fast-paced environment
- Flexible to work rotating shifts
- Basic computer skills
- Ability to work independently and in a team
- Detail-oriented and dependable
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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