Member Support Specialist Townsville
ConcentrixVerified company
Townsville, Australia
Pay
$20/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Townsville, Australia
About the role
A permanent full-time member support role for an Australian superannuation team in Townsville, handling enquiries about online access, contributions, pensions and withdrawals. It offers paid training, a Monday to Friday roster and a fixed hourly rate plus super and performance incentives.
What you'll do
- Help members with online access, contributions and account updates
- Support pension enquiries, withdrawals and investment options
- Navigate multiple systems to resolve enquiries efficiently
- Maintain privacy and compliance standards
- Deliver professional customer-focused service in a high-volume environment
What you'll need
- No call centre or superannuation experience required
- Retail or hospitality customer service experience valued
- Ability to communicate clearly
- Ability to multitask
- Composure during complex enquiries
- Strong work ethic and accountability
- Team-focused approach
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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