Taking applicationsVoice Support·Posted 12d ago
Navan Pro Consultant
TripActions
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A Navan Pro Consultant delivers high-touch travel management and customer service to clients, handling reservations and managing a client portfolio. The role stands out for requiring prior business travel experience and proficiency with GDS systems such as Sabre, Galileo, or Amadeus.
What you'll do
- Deliver high-touch service to clients
- Manage full client portfolio
- Handle air, rail, car and other reservations
- Advise clients on best practices
- Monitor bookings for savings and compliance
- Achieve SLAs for accounts
- Apply quality control procedures
- Support offline and online bookings
What you'll need
- Previous VIP experience preferred
- Proven business travel experience
- Proficiency in one or more GDS systems
- Exceptional telephone and written skills
- Knowledge of travel industry products
- Experience with mixed mode booking tools
- Ability to build client rapport
- Excellent attention to detail
Skills
GDS: Sabre, Galileo, AmadeusBusiness travel reservationsAir, rail, car, ferry, black car, charter bookingFare types and ticketing methodsClient relationship managementTravel industry knowledgeMS software packagesFirst-line booking support
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