Voice Technical Support Agent | English A2+ | Technology Device Company
ConcentrixVerified company
Sao Paulo, Brazil
Pay
$2.5–$3/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, Brazil
About the role
An on-site voice technical support role in São Paulo with Concentrix, handling inbound calls for a technology device company. It requires Portuguese for customer conversations and English A2+ for reading and writing, with a fixed monthly salary plus variable pay.
What you'll do
- Provide inbound voice technical support to customers
- Understand questions and needs to guide the best solution
- Support customers with empathy, clarity and humanized communication
- Record information in the system accurately
- Use different systems and tools simultaneously
- Collaborate with the team for quality and continuous improvement
What you'll need
- Complete high school
- English A2+ for reading and writing
- Portuguese essential for customer communication
- Experience with humanized voice customer service
- Good typing
- Ability to use simultaneous systems
- Familiarity with technology
- Availability for on-site work in São Paulo
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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