Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Mohali)
TTECVerified company
Mohali, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mohali, India
EnglishEntry level
About the role
TTEC is hiring a Customer Service Representative to handle customer calls and written channels such as chat, text, email and social media. The role is onsite in Mohali, India, so it is not open to applicants living in Egypt.
What you'll do
- Answer incoming customer communications
- Resolve customer issues via calls and chat
- Support customers through chat, text, email, social media and direct messaging
- Resolve issues using written communication only
- Explain product and service knowledge to customers
What you'll need
- At least 6 months call center experience, or a background in lending or financial services
- Ability to recognize, apply and explain product or service knowledge
- Computer experience
- Able to work onsite in Mohali, India
Skills
Customer serviceWritten communicationChat and messaging supportIssue resolutionProduct knowledgeComputer literacyLending or financial services knowledge
Benefits
Paid time offPaid trainingTuition reimbursementHealth and wellness incentivesCareer growthFree courses
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
BPO / Customer Experience10001+ employeesHQ: Englewood, Colorado, USA
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