Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
WiseVerified company
Hyderabad, India
Pay
$3.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Hyderabad, India
EnglishMid level
About the role
Customer support role at Wise handling phone, chat and email cases from the Hyderabad office on a night shift. It requires two years of customer service experience including voice support and pays 6.7 LPA plus RSUs.
What you'll do
- Provide support via phone, chat, and email
- Resolve customer queries with minimal escalation
- Meet KPIs such as resolution rate, quality, and handling time
- Maintain accurate records using standard case processes
- Follow security and data privacy procedures
- Contribute to knowledge sharing and team improvement
- Take ownership of learning and development
What you'll need
- Graduate in any discipline
- 2 years customer service experience
- At least 2 years in voice/inbound call role
- Excellent spoken and written English
- Proficiency with computers and CRM/ticketing tools
- Willingness to work rotating shifts, weekends, and holidays
- Fintech/banking/payments support experience preferred
- KYC/AML/fraud customer handling exposure preferred
Skills
Customer supportProblem solvingEmpathyClear communicationCRM/ticketing toolsMulti-application handlingFintech supportKYC/AML/fraud handling
Benefits
Restricted Stock Units (RSU)Coaching and career mapInternational teamCareer growth
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.