Taking applicationsVoice Support·Posted 20d ago
Call Line Specialist | Customer Support | Remote – English Speaking
Ricaris
Remote
Pay
$5–$10/hr
Job type
Contract · Remote
Hours
US hours
Location
Worldwide
Open to people in the United States
EnglishMid level
About the role
Ricaris seeks a remote Call Line Specialist to handle inbound calls, maintain CRM records, and manage call flows. The contract role requires English fluency, a reliable internet/power setup, and availability for a fixed 4:00 AM–12:00 PM Eastern Time schedule, paying $5–$10/hr.
What you'll do
- Manage high volume of inbound calls
- Provide information and direct inquiries
- Keep detailed call records in CRM
- Use dialer and phone software
- Handle sensitive information confidentially
- Collaborate with internal team
- Follow established procedures
What you'll need
- Fluency in English
- Proven phone-based customer service experience
- Proficiency with Google Docs
- Dialer systems experience
- CRM software experience
- Stable internet/power with backup
- Available for fixed 4:00 AM–12:00 PM ET schedule
- Reliability and attention to detail
Skills
Inbound call handlingCRM softwareDialer systemsGoogle DocsGoogle SheetsAircallZendeskConfidentiality
Benefits
Remote workMid-term remote collaborationPossibility of extensionPaid in USD
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