Customer Service Officer (Ballarat Corner University Drive and Vincent Drive)
ConcentrixVerified company
Ballarat Corner University Drive and Vincent Drive, Australia
Pay
$20/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Ballarat Corner University Drive and Vincent Drive, Australia
About the role
Inbound customer service role handling superannuation enquiries for an Australian fund at Concentrix's Ballarat office. It offers full training, Monday-to-Friday rotating shifts, and internal career progression, but the work is onsite in Australia.
What you'll do
- Handle inbound calls
- Assist with superannuation enquiries
- Navigate internal platforms
- Protect personal information
- Follow compliance guidelines
- Direct customers to appropriate resources
What you'll need
- Strong communication skills
- Professional and friendly approach
- Ability to multitask across systems
- Composure under pressure
- Eagerness to learn
- Team-oriented mindset
- Personal accountability
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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