Taking applicationsVoice Support·Posted 14h ago
Customer Service Advisor ‑ English Speaking
ConcentrixVerified company
Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tunisia
EnglishEntry level
About the role
Customer Service Advisor handling inbound/outbound calls and online inquiries, resolving routine product and service issues. It is an entry-level, full-time role listed in Tunisia and requires English, with shift rotation possible.
What you'll do
- Handle inbound calls, outbound calls, and internet inquiries
- Clarify customer requirements and provide resolutions
- Resolve routine product or service problems
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document accounts and track information in call tracking database
- Offer additional products and/or services
- Refer customer inquiries to published materials or senior staff
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate effectively in writing and verbally
- Dependable with strong attention to detail
- Ability to multi-task and adapt quickly
- Ability to rotate shifts as needed
Skills
Customer serviceWritten and verbal communicationComputer navigationMulti-taskingAttention to detailEmpathyProblem solvingCall tracking
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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