Customer Service Advisor ‑ Digital Intake Shaw 2026

A full-time customer service advisor role handling inbound and outbound calls plus internet inquiries, resolving routine product or service problems. It is based in Mandaluyong City, Philippines, and requires shift rotation.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate accounts accurately
• Offer additional products and services
• Track and retrieve information in a call tracking database
• Meet contractual KPIs

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills
• Ability to communicate in writing and verbally
• Dependable with attention to detail
• Ability to multi-task and adapt to changes
• Tolerance for repetitive work in a fast-paced environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.