Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Service Representative (Georgia)
Oscar HealthVerified company
Georgia, United States
Pay
$20–$21/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Georgia, United States
Open to people in the United States
SpanishEnglishEntry level
About the role
A remote bilingual (Spanish/English) customer service role at Oscar Health, handling member, broker, provider and vendor interactions plus back-office tasks on an assigned caseload. It pays $20.00–$21.00 per hour plus a $1.00 differential after passing a bilingual assessment, but it is only open to candidates residing in Georgia, United States.
What you'll do
- Work with members, brokers, providers and vendors through multiple channels
- Manage an assigned caseload to service, productivity and quality expectations
- Monitor and track work-in-progress issues
- Escalate and resolve issues to meet turnaround times
- Participate in process improvement projects
- Comply with operational, regulatory and PHI standards
What you'll need
- Bilingual in Spanish and English with full professional proficiency
- 1+ years experience in a high-volume or customer-focused setting
- 6+ months of healthcare experience
- High school diploma or GED
- Reside in Georgia, United States
Skills
Bilingual Spanish and EnglishHigh-volume customer serviceCaseload managementAccurate data entryGoogle Suite or Microsoft OfficeProcess improvementPHI compliance
Benefits
Health insurancePaid time offPaid in USDPaid parental leave401(k) plan participationLife and disability insuranceWellness time and reimbursementsBilingual pay differential
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