Taking applicationsVoice Support·Posted 14h ago
Client Care Consultant ‑ Technical Solutions
VisaVerified company
Bogota, Colombia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bogota, Colombia
EnglishSenior level
About the role
A client care role at Visa focused on resolving complex technical, transaction, billing, and contract issues for clients and staff. It involves escalated support, cross-functional projects, and after-hours support as needed, based in Bogota, Colombia.
What you'll do
- Resolve complex client problems
- Deliver high-value customer service
- Handle escalated client issues
- Lead cross-functional projects
- Collaborate with clients and internal teams
- Coordinate resources for client inquiries
- Educate clients on best practices
- Provide after-hours support as needed
What you'll need
- 5+ years relevant experience with Bachelor's degree
- Escalated client issue handling
- High-value customer service experience
- Project or cross-functional leadership
- Stakeholder collaboration
- Relationship building with key clients
- Operational improvement identification
- Knowledge of payment industry trends
Skills
Client issue resolutionTechnical troubleshootingTransaction and billing analysisContract issue resolutionDigital fluencyGenerative AI toolsRelationship managementPayment industry knowledge
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