Customer Service Advisor ‑ Vietnamese 2026

A full-time customer service advisor role handling inbound calls, emails and website queries for Vietnamese-speaking consumers, with case logging in a CRM and Level 1 issue resolution. The position is based in Quezon City, Philippines, and involves an assigned shift that may have varying start times.

• Answer inbound calls and return calls from emails
• Handle website queries using scripts and procedures
• Verify contact information
• Create and update cases in CRM
• Document problem details and actions
• Provide follow-up resolution steps
• Escalate issues per process
• Meet performance goals

• Vietnamese language proficiency
• Ability to work assigned shifts with varying start times
• Follow documented procedures and policies

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.