Customer Service Representative (German ‑ speaking) Remote ‑ Sports Clothing Industry PM01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$12/hr
Job type
Full-time · Remote
Hours
EU hours
Location
Barcelona, Spain
About the role
Customer service role handling incoming calls, emails and other contacts for a sports clothing brand, with German and English support. It is a remote position listed in Barcelona with paid training, a permanent 39-hour weekly contract, and salary plus bonus.
What you'll do
- Take incoming customer calls via telephone, email, voicemail, pager or automated alerts
- Solve users’ demands
- Log call details onto call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Escalate calls to resolution when needed
What you'll need
- Proficient or bilingual in German
- Advanced level English
- Good disposition to work in customer service
- Customer care skills and ability to listen
- Ability to take ownership of calls and escalate
- Working knowledge of IT platforms, Windows/MS Office and internet configuration is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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