English Customer Support Advisor – Greater Cairo | Top Skincare Brands
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
English-speaking customer support advisor for skincare and beauty brands, handling calls, chats, and emails on a blended support program. The role is on-site in Greater Cairo, entry-level, with rotating shifts and benefits including transportation and medical/social insurance.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Resolve product inquiries, usage guidance, order support, and troubleshooting
- Document customer interactions accurately
- Meet service and customer satisfaction KPIs
- Greet customers professionally and build rapport
- Educate customers on additional products when appropriate
- Collaborate with team to meet performance goals
- Maintain knowledge of skincare products and ingredients
What you'll need
- High school diploma
- Excellent English communication
- Beauty retail, skincare consulting, or beauty customer service experience required
- Basic computer skills
- Flexible to work rotating shifts
- Comfortable in fast-paced performance-driven environment
- Strong multitasking and prioritization
- Detail-oriented and dependable
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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