Customer Advisor ‑ Customer Service ‑ Caen ‑ French Speaking

Customer advisor role handling incoming calls, emails, letters and social media to resolve customer issues and complaints. Based in Colombelles/Caen, France, full-time 35 hours per week with French required and variable pay plus health insurance and transport reimbursement.

• Support prospects and customers with problem resolution and information
• Promote brand image and develop customer satisfaction
• Manage complaints efficiently
• Handle incoming calls, emails, letters and social media interactions
• Act as an ambassador for customer satisfaction

• Perfect command of French, written and spoken
• Excellent communication skills
• Organized and autonomous
• Positive attitude
• Command of digital tools
• Curiosity to adopt new technologies
• Available Monday to Saturday between 8:00 and 20:00

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.