English customer services account in Cairo Android account / Grads ‑ C1
Teleperformance (TP)Verified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
This is a full-time, on-site English customer service role in Cairo for an Android account, handling customer inquiries by phone, chat, and email. It requires C1 English and includes basic technical troubleshooting, documentation, training, and escalation of complex cases.
What you'll do
- Handle incoming customer inquiries in English
- Respond to customers via phone, chat, or email
- Troubleshoot basic technical problems
- Document interactions using internal systems
- Follow established procedures and meet quality/productivity targets
- Escalate complex cases
- Participate in ongoing training
- Maintain up-to-date product knowledge
What you'll need
- C1-level English
- Strong communication and customer service skills
- Basic technical aptitude for Android devices and apps
- Ability to adapt to shift work
- Customer-centric mindset
- Attention to detail
- Bachelor’s degree or equivalent beneficial
- Previous customer service or contact center experience beneficial
Skills
About Teleperformance (TP)
TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.
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