Bilingual Healthcare Customer Service Representative ‑ Spanish/English ‑ Remote in North Carolina
TTECVerified company
Greensboro, North Carolina, United States
Pay
$17/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Greensboro, North Carolina, United States
Open to people in the United States
About the role
Remote bilingual Spanish/English customer service role for a healthcare account, focused on resolving escalated or complex customer calls and messages. It is limited to people located in North Carolina and offers a base salary starting at $17 plus performance bonus opportunities.
What you'll do
- Respond to incoming customer communications
- Conduct research and provide answers to resolve customer issues
- Resolve escalated or complex customer calls
- Consult on product details
- Maintain patient privacy under HIPAA guidelines
What you'll need
- 6 months or more of customer service experience
- High school diploma or equivalent
- Computer experience
- High-speed internet greater than 15 Mbps
- Ability to comply with HIPAA guidelines
- USB wired headset recommended
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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