Taking applicationsVoice Support·Posted 14h ago
Receptionist & Customer Support Assistant
Assist WorldVerified company
South Africa, Colombia, Argentina
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
South Africa, Colombia, Argentina
EnglishMid level
About the role
A US window and door retailer needs a remote receptionist to answer all inbound calls and route them to the right branch or department using a provided decision tree, plus light CRM data entry. It is fully remote with no tracking software, but the posting lists only South Africa, Colombia and Argentina as locations and requires weekday and Saturday coverage on US Eastern time.
What you'll do
- Answer all incoming calls professionally
- Route callers to the correct location or department using a decision tree and extension list
- Take detailed messages and ensure follow-up
- Provide basic information from FAQs and scripts
- Log call details and update records in a CRM
- Assist with simple spreadsheets and data entry
- Escalate complex issues to internal contacts
- Flag recurring issues and process gaps to management
What you'll need
- 3+ years in receptionist, call center, front desk or customer service
- Excellent spoken English with a clear accent
- Confident, professional phone presence
- Comfortable answering calls most of the shift
- Tech-savvy and quick to learn new systems
- Reliable and punctual
- Comfortable working US business hours
- US-company experience is a plus
Skills
Inbound call handlingCall routing via decision treePhone presenceCRM data entryGoogle Workspace / Microsoft OfficeVoIP phone systemsFollowing scripts and SOPsAttention to detail
Benefits
100% remote$50 birthday bonus$200 testimonial bonusNo tracker
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