Customer Service Advisor – Arabic Speakers ‑ Hurghada
ConcentrixVerified company
On-site — Hurghada, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Hurghada, Egypt
About the role
Customer service advisor handling inbound and outbound calls, chats, and emails for major clients. The on-site role in Hurghada requires Arabic and English and offers medical insurance, transportation, and promotion opportunities within six months.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Assist with inquiries, order processing, and troubleshooting
- Resolve routine customer problems
- Meet contractual KPIs
- Document customer interactions accurately
- Build product and service knowledge
- Identify additional product or service opportunities
- Collaborate with the team to meet service goals
What you'll need
- Proficiency in Arabic and English
- High school diploma
- Communication and interpersonal skills
- Multitasking and prioritization
- Basic computer skills
- Flexibility for rotating shifts
- Problem-solving and analytical skills
- Teamwork and independence
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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