Taking applicationsVoice Support·Posted 8d ago
Italian Customer Service Representative
TranscomVerified company
On-site — Smart Village, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Smart Village, Giza, Egypt
GermanEntry level
About the role
Listed as an Italian Customer Service Representative at Transcom in Smart Village, Giza, the role involves handling calls, customer questions and service requests. The posting explicitly requires fluent German (B2/C1) and flexibility with rotational shifts, and offers transportation, medical/social insurance and an overnight bonus.
What you'll do
- Handle incoming and outgoing calls
- Assist clients and educate customers
- Identify and assess customer needs
- Document interactions properly
- Research answers and solutions
- Process agreed actions in computer applications
- Follow communication procedures and policies
- Answer product and service questions
What you'll need
- Fluent German (B2/C1)
- Effective written and verbal communication
- Flexibility with rotational shifts
Skills
Customer serviceVerbal and written communicationNeeds assessmentDocumentationResearch and problem solvingRelationship buildingAdministrative processingProduct and service knowledge
Benefits
Health insuranceSocial insuranceTransportation providedOvernight bonusBest salary in the market
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