Taking applicationsVoice Support·Posted 8h ago
Customer Success Manager (French‑speaking) ‑ Airline or Airline Catering 80‑100% (Europe, 100% remote)
LimeFlight
Remote job
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote job
EnglishFrenchMid level
About the role
Customer Success Manager role managing a portfolio of airline customers for a SaaS inflight service platform. It is fully remote but limited to Europe and requires fluency in English and French plus 3–5 years in the airline or airline catering industry.
What you'll do
- Own and manage a portfolio of key airline customers
- Build trust-based relationships with stakeholders
- Lead business reviews and management meetings
- Monitor customer health, adoption, and satisfaction
- Identify upsell and cross-sell opportunities
- Drive retention and expansion revenue
- Support onboarding and implementation phases
- Deliver training sessions and workshops
What you'll need
- Minimum 3–5 years in Airline or Airline Catering Industry
- Fluent in English and French
- Bachelor's degree in Business Administration, IT, or related field
- Strong stakeholder management and communication skills
- Ability to manage multiple customer relationships
- Commercial mindset focused on value creation and growth
- Highly organised and reliable
- Willing to travel up to 20% a year
Skills
Stakeholder managementCommunicationSaaS productsB2B software solutionsCommercial mindsetCustomer adoptionCustomer retentionTraining and enablement
Benefits
Fully remoteInternational team across 11 countriesOngoing learning opportunitiesInclusive company culture
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